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Store Policy

Customer Care

At MUSKEE, your satisfaction is our top priority. Our dedicated Customer Care Team is here to assist you with any inquiries, concerns, or support you may need. Whether you have questions about our products, need help with an order, or require assistance with returns and exchanges, we are committed to providing you with prompt and friendly service.

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Contact us at online@muskee.com or reach out via Live Chat on our website. We're available Monday to Friday, 9am-5pm, excluding bank holidays.

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Thank you for choosing MUSKEE. We look forward to serving you!

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Privacy & Safety

At MUSKEE, we prioritize your privacy and data security. We collect personal and usage information to process orders, provide customer support, and improve our services. We do not share your data with outside parties except for trusted partners and legal requirements. You have the right to access, correct, or delete your information and opt-out of marketing communications anytime.

Wholesale Inquiries

Planning a special event and need to order in bulk? At MUSKEE, we offer exclusive wholesale options for customers looking to purchase our products for events such as weddings, corporate gatherings, and other large celebrations.

To enquire about our wholesale rates and place a bulk order, please fill out the form below or contact our Wholesale Team at wholesale@muskee.com.

Wholesale Enquiry Form:

  • Name:

  • Email Address:

  • Phone Number:

  • Company/Organization (if applicable):

  • Event Type:

  • Event Date:

  • Products Interested In:

  • Estimated Quantity:

  • Additional Details/Requirements:

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Our team will get back to you within 1-2 business days to discuss your requirements and provide you with a customized quote.

For immediate assistance, you can also reach us at wholesale@muskee.com or call us at [Your Contact Number].

Thank you for considering MUSKEE for your event. We look forward to helping make your occasion memorable with our exquisite oud products.

Payment Methods
Payment Methods

Please read these Payments Terms and Conditions carefully before using our payment services. By completing a purchase through our website, you agree to the terms outlined below.

1. General Terms

1.1 These Payments Terms and Conditions apply to all purchases made through our website.

1.2 By using our payment services, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts.

1.3 We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our payment services constitutes acceptance of the revised terms.

2. Payment Methods

We accept the following payment methods:

PayPal

2.1 PayPal allows you to make payments using a variety of methods, including PayPal account balance, bank account, PayPal Credit, debit or credit card.

2.2 By selecting PayPal as your payment method, you agree to PayPal's User Agreement and Privacy Policy.

2.3 Transactions processed through PayPal will appear on your statement as "PAYPAL *MUSKEE".

Wix Payments

2.4 Wix Payments supports various credit and debit cards, including Visa, MasterCard, American Express, and Discover.

2.5 By selecting Wix, you agree to Wix Terms of Service and Privacy Policy.

2.6 Your credit card statement will show a charge from "MUSKEE".

Klarna

2.7 Klarna allows you to pay immediately, pay later, or finance your purchase over time.

2.8 By choosing Klarna as your payment method, you agree to Klarna’s Terms and Conditions and Privacy Policy.

2.9 Klarna may perform a credit check, which could affect your credit score. Klarna will notify you of their decision during the checkout process.

Clearpay (Afterpay)

2.10 Clearpay (known as Afterpay in some regions) lets you split your purchase into four interest-free payments.

2.11 By selecting Clearpay, you agree to Clearpay’s Terms of Service and Privacy Policy.

2.12 Clearpay may conduct a soft credit check, which will not affect your credit score.

Amazon Pay

2.13 Amazon Pay allows you to use the payment methods saved in your Amazon account to make purchases on our website.

2.14 By choosing Amazon Pay, you agree to Amazon Pay’s User Agreement and Privacy Policy.

2.15 Transactions through Amazon Pay will be displayed on your statement as "AMZN PAY *MUSKEE".

3. Billing and Account Information

3.1 You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

3.2 You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4. Payment Authorisation

4.1 By confirming your purchase, you authorise us to charge the selected payment method for the total amount of your order, including any applicable taxes and shipping fees.

4.2 If your payment method is declined, we will notify you and may request that you provide a new payment method. We may cancel your order if we are unable to successfully process your payment.

5. Refunds and Disputes

5.1 Refunds are subject to our Return and Refund Policy, available here.

5.2 If you dispute a charge, you must contact us within 30 days of the transaction date.

5.3 For transactions processed through third-party payment providers (PayPal, Klarna, Clearpay, Amazon Pay), you may also contact the respective provider to initiate a dispute according to their terms and conditions.

6. Security

6.1 We take reasonable measures to protect your payment information. However, we cannot guarantee the absolute security of your data transmitted over the internet.

6.2 You are responsible for maintaining the confidentiality of your account and payment information.

7. Contact Information

If you have any questions about these Payments Terms and Conditions, please contact us at ...

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